Last updated: 10 September 2026

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At Villa Brughée Lake Como, we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request information, make a reservation or use our services.

By using this website, you acknowledge the practices described in this Privacy Policy.

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1. Data Controller

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The Data Controller responsible for the processing of personal data collected through this website is:

Villa Brughée Lake Como
Griante, Lake Como, Italy
Email: info@villabrugheelakecomo.com

 

2. Information We May Collect

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Depending on how you interact with our website and services, we may collect personal information such as:

• Name and surname

• Email address

• Telephone number

• Information provided when making an enquiry or reservation

• Booking and stay information

• Billing and payment-related information

• Any information you voluntarily provide through contact forms, email, telephone or messaging services

• Technical information relating to your use of our website, such as IP address, browser type, device information and website activity

• Cookie and analytics information, where permitted

We only collect information that is reasonably necessary to provide our services, respond to requests, manage reservations, fulfil legal obligations and improve the guest experience.

 

3. How We Use Your Information

 

Your personal information may be used to:

• Respond to enquiries and requests

• Manage and confirm reservations

• Communicate with you before, during and after your stay

• Provide requested services and experiences

• Process payments and issue invoices where applicable

• Provide customer assistance

• Fulfil legal, accounting and regulatory obligations

• Maintain the security and functionality of our website

• Improve our website, services and guest experience

• Send promotional or marketing communications where you have provided consent or where otherwise permitted by applicable law

Where consent is the legal basis for processing, you may withdraw that consent at any time.

 

4. Legal Basis for Processing

 

Where the General Data Protection Regulation (GDPR) applies, we process personal data only where there is an appropriate legal basis.

Depending on the circumstances, this may include processing that is necessary:

• To take steps at your request before entering into a contract or to perform a contract with you

• To comply with a legal obligation

• For our legitimate interests, provided those interests do not override your fundamental rights and freedoms

• On the basis of your consent, where consent is required

 

5. Payments

 

Where online or electronic payments are available, payment transactions may be processed through secure third-party payment providers.

Villa Brughée does not necessarily receive or store complete payment-card information when payments are handled directly by an external payment processor.

The processing of payment information by those providers is also subject to their respective privacy and security policies.

6. Third-Party Services

To operate our website and provide our services, we may use trusted third-party providers, which may include website hosting, booking, payment, analytics, communications, mapping or other technology services.

These providers may process certain personal information on our behalf or as independent data controllers, depending on the service concerned.

Where required, we take appropriate measures to ensure personal data is handled in accordance with applicable data-protection legislation.

Some providers may process data outside the European Economic Area. Where applicable, appropriate safeguards for international transfers will be used as required by law.

 

7. Cookies & Similar Technologies

 

Our website may use cookies and similar technologies to ensure that it functions correctly, remember preferences, understand how visitors use the website and, where applicable, provide analytics or marketing functionality.

Where required by law, non-essential cookies will only be activated after you have provided your consent.

You can manage your cookie preferences through the cookie settings available on our website.

For further information, please refer to our Cookie Policy.

 

8. How We Protect Your Information

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

 

9. How Long We Keep Your Information

 

Personal data is retained only for as long as necessary for the purpose for which it was collected and to comply with applicable legal, accounting, tax and regulatory requirements.

Retention periods may therefore vary depending on the type of information and the reason it is being processed.

 

10. Your Privacy Rights

 

Subject to applicable law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing

• Request portability of your data where applicable

• Withdraw consent at any time where processing is based on consent

• Lodge a complaint with the competent data-protection authority

In Italy, the relevant supervisory authority is the Garante per la Protezione dei Dati Personali.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

 

11. Children's Privacy

 

Our website and accommodation services are not intended to collect personal information directly from children without the involvement of a parent or legal guardian.

Where information concerning minors is necessary for a reservation or stay, it should be provided by a parent, guardian or other authorised adult and will be processed only where necessary and permitted by law.

 

12. External Links

 

Our website may contain links to external websites or services.

Villa Brughée is not responsible for the privacy practices, security or content of third-party websites. We encourage visitors to review the privacy policies of any external services they choose to use.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies or legal obligations.

The date displayed at the top of this page indicates when the Privacy Policy was last updated.

 

14. Contact Us

 

If you have any questions about this Privacy Policy, how your personal information is processed, or if you wish to exercise your privacy rights, please contact:

Villa Brughée Lake Como
Griante, Lake Como, Italy
Email: info@villabrugheelakecomo.com